VAUGHAN, ON–(Marketwired – December 16, 2016) – Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, has been recognised as one of the top Cisco Solution Providers by CIOReview. The annual Cisco Special edition showcases the 20 most promising Cisco solution providers for 2016. Upstream Works was chosen for its flagship solution, Upstream Works for Finesse (UWF), an elegant single agent desktop that seamlessly connects and simplifies the agent and customer experience. UWF helps organizations around the world to quickly and effectively engage with customers across any channel. Contact centres can improve efficiencies and increase customer satisfaction with an open solution supporting the Cisco Collaboration platform, including real-time customer context across all channels.
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