VAUGHAN, ON–(Marketwired – April 27, 2017) – Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announced today that it has been named one of 50 most valuable tech companies by Insights Success magazine for its innovation and redefinition of the customer experience.
Its flagship product, Upstream Works for Finesse (UWF), helps organisations of all sizes to quickly and effectively engage with customers across any channel. It provides a Single Agent Desktop and intuitive, unified management of all interactions. With enhanced visibility and deeper insights, agents can provide more personalised customer engagements and business leaders can make more informed decisions about their contact centre operations. With integration across systems, platforms and existing applications, organisations can maintain and extend the life and business value of their legacy investments.
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