1 pixel 1 empty pixel
News on laptop and phone

Vaughan Headquartered Upstream Works Software Announces New Partnership with Natilik

VAUGHAN, ON--(Marketwired - May 09, 2017) - Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, today announced a new partnership with Natilik, to effectively deliver integrated customer engagement solutions on the Cisco Collaboration platform. Together, they are making it easier and faster to deploy best-in-class customer experience solutions.

Upstream WorksVAUGHAN, ON–(Marketwired – May 09, 2017) – Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, today announced a new partnership with Natilik, to effectively deliver integrated customer engagement solutions on the Cisco Collaboration platform. Together, they are making it easier and faster to deploy best-in-class customer experience solutions.
Upstream Works has a strong history of omnichannel innovation specializing in simplifying and improving agent and customer engagements. Upstream Works for Finesse (UWF) provides a flexible, extensible solution that has been designed for the ever-changing voice and digital customer journey. With UWF, the Single Agent Desktop provides an intuitive user interface that enables agents to easily access all customer information and all customer interaction activity, history and context for any channel, across the enterprise.

Full Article: www.marketwired.com