VAUGHAN, ON–(Marketwired – June 22, 2017) – Upstream Works Software Ltd., a provider of Omnichannel Contact Centre solutions, announces Version 3.0 of its signature software, Upstream Works for Finesse (UWF). This latest release is the next step in Upstream Works’ longstanding commitment to continually improve agent and customer engagement. In addition to the numerous enhancements that elevate the overall interaction experience, Version 3.0 offers enhanced efficiency, making it even easier for organisations to provide consistent, convenient and successful engagements that increases both agent and customer loyalty.
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