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Vaughan-Based Upstream Works Software and TTEC Expand Partnership Across Europe

Upstream WorksVaughan, ON, March 19, 2019 (GLOBE NEWSWIRE) — Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe.

Digital customer experience transformation requires a holistic, integrated strategy that spans the entire organization. Upstream Works and TTEC have been delivering successful, connected CX solutions to businesses since 2014, improving agent and customer engagements with measurable efficiency gains.  With an expanded partnership, the companies will be positioned to jointly deliver their innovative and flexible solutions to the growing CX market in Europe.

Full Article: globenewswire.com


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