VAUGHAN, ON–(Marketwired – December 07, 2016) – Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announces the availability of Version 2.7 of its signature software, Upstream Works for Finesse (UWF). This latest release empowers agents to have more visibility and control over interactions with customers and improves process and operational efficiencies, resulting in more effective and personalised customer engagements.
The Single Agent Desktop features a new intuitive Interaction Activity workspace that unifies all digital channels and interactions with enhanced navigation, smart views and quick action features.
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