MARKHAM, ONTARIO–(Marketwired – March 22, 2017) – Enghouse Systems Limited (TSX:ENGH) today announced that lastminute.com group, a leader in online travel with a portfolio of the world’s top travel brands, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) as the platform for its next generation community cloud service. CCSP is a multi-tenant solution designed for creating cloud-based contact centres.
“Enghouse Interactive’s CCSP is the best solution with the features, functionality, reliability and flexibility to address the myriad of customer experience requirements in our hyper-competitive industry,” said Marcello Milani, Project Sponsor and Customer Experience Director, lastminute.com. “The ability to replace multiple disjointed systems with a single, unified, multi-channel platform capable of handling different media and integrating into our back office systems is a crucial value-add.”
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